Introduction In today’s fast-paced business landscape, mastering sales success is not just a goal but a necessity for staying ahead of the competition. One of the most powerful tools in achieving this success is leveraging the capabilities of sales call … Read More
Business
What is Redaction and why it’s important for your contact center?
Introduction In today’s digitally driven world, contact centers serve as pivotal hubs for businesses to interact with customers. However, amidst the myriad of conversations lies a treasure trove of sensitive information, making data security a top priority. According to a … Read More
What is After Call Work (ACW)? How to Improve it?
Every second matters in the hectic world of customer service. What occurs next after a customer conversation concludes can have a big impact on customer satisfaction and agent productivity. How agents spend their time immediately after a call ends can … Read More
What is Customer Churn? 5 ways to avoid Customer Churn in you contact center.
Retaining customers is essential to the long-term growth of any firm. Contact centers around the world have difficulty lowering the expensive customer churn rate. Forrester estimates that attracting new clients can be five times more expensive than keeping hold of … Read More
The Complete Guide to Intelligent Coaching in Contact Centers
Introduction Welcome to the world of customer service, where the key to customer satisfaction lies in the expertise of contact center representatives. In this dynamic landscape, intelligent coaching emerges as the catalyst for elevating customer experiences. Explore with us how … Read More
How to Strategically Boost Your Call Center Conversion Rate
If you are looking to enhance your call center’s performance and maximize revenue growth, it’s time to implement strategies to improve call center conversion rate. By focusing on elevating customer interactions, implementing proven techniques and leveraging technology, you can boost … Read More
Three Compelling Reasons to Increase Your Engagement with Sales Call Recordings
And How to Cultivate a Productive Practice for Your Team It comes as no surprise that contact center sales organizations and quality assurance teams struggle to dedicate sufficient time to listening to sales call recordings for coaching purposes. Outdated technology … Read More
Why opt for Voice Biometrics instead of passwords in the Banking industry?
Voice Biometrics in the Banking Sector Voice biometrics in the banking sector involves the utilization of voice patterns to identify and authenticate individuals. This technology adds an extra level of security when granting access to systems or applications. Within the … Read More
Top 10 Words Not to be Used in Sales Calls
Nowadays, most of the words used over sales calls are based on human intuition. But Human intuition has its limits. Our research suggests that there are a host of words that kill a sales deal. The data science team at … Read More
How Gender Affects Close Rates in Sales
We have seen a lot of people claiming that women are said to be better sellers or men are said to be better sellers. All these claims are mostly stated out of intuition instead of with a solid reason. So … Read More