For BPO - ODIO

Outsmarting the Competition and Elevate Your BPO Call Center Strategy with ODIO!

ODIO’s AI-powered, cutting-edge technology empowers you to go beyond basic call centers, transforming you to build a thriving BPO with a highly skilled, motivated, and compliant team.

How does Convin enhance call center BPOs?

ODIO’s AI-powered solution ensures your team stays at the top of its game. By providing agents with the right skills and development opportunities, ODIO empowers you to build a thriving BPO with a highly motivated, and compliant team.

Reduced Agent Attrition

By empowering agents and providing clear career paths, Convin helps you retain your top talent, reducing costly recruitment and training cycles.

Best Practice Sharing

ODIO facilitates the sharing of best practices from top performers, ensuring everyone benefits from collective expertise.

Generative AI Analytics

Gain deeper insights to identify strengths, weaknesses, and areas for improvement, in agent performance using ODIO's advanced speech analytics powered by generative AI.

Competitive Edge

Real-Time Guidance for Every Agent

Utilize real-time monitoring and guidance to slash hold times, enhance first-call resolution rates, and expedite sales cycles. Master complex queries and discussions effortlessly, elevating the customer journey to new heights of intelligence, empathy, and warmth.

Empower Proactive BPO Agents

Ensuring Compliance & Minimizing Risk

Adopt a risk-focused strategy to guarantee agent compliance with pertinent regulations. Fortify all business operations against vulnerabilities. Equip agents with automated AI feedback and CSAT scores to foster proactive conduct.

Earn Customers in a competitive market

Customer Loyalty with Winning Strategies

Harness conversation behavior analysis to detect winning trends and business-driving behaviors, aligning with customer preferences. Gain a competitive edge by leveraging conversation analytics to decipher sentiments, objections, competitor insights, and beyond.

A Winning BPO Team

Empower agents with winning skills

Establish a continuous learning cycle for agents, leveraging knowledge bases, assessments, and automated coaching to enhance their capabilities. Transform your BPO with a skilled workforce primed for heightened conversions.

Power of Customer Conversations

Unlock Customer Insights & Opportunities

Harness Conversation Intelligence to capture and analyze customer interactions, unveiling opportunities for product and service enhancements. Make data-driven decisions, understand customer sentiments, and deliver exceptional experiences that set your business apart.

Develop a winning team of agents and boost customer retention rates with ODIO!

Don’t just listen to your customers, truly understand them. Dominate the BPO landscape with ODIO’s next-generation AI-powered solutions to deliver faster call resolutions, increased sales, and unmatched customer experiences.

Build a Winning Team

Empower and retain top talent with automated coaching, skill development programs, and a culture of continuous learning.

Unify Your Operations

Break down barriers with AI-powered knowledge sharing and seamless project management tools, fostering collaboration and efficiency.

Ensure Compliance

Proactively identify and address compliance risks with real-time monitoring and automated alerts.

Every Interaction = Increased Value

Supercharge your team with our AI-driven platform, tapping into 41 billion data points across 24 nations and 18 languages. Our cutting-edge technology, powered by Language Models, enables you to make smart decisions, improve agent performance, and enhance CSAT.

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Increase in WIN rate

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Increase in Cross Sell

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Reduction in Sales Cycle

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Reduction in Ramp up time

Master the art of risk management and "failproof" compliance with expert precision.

Transform your BPO with ODIO's Conversation Intelligence!

Leverage conversation intelligence to analyze 100% of customer interactions, Unwind customer insights, personalize interactions, and exceed customer expectations at every touchpoint. Provide exceptional customer experiences today and cultivate loyal customers for tomorrow.