Reimagining the Role of Chatbots in Customer Service

At what point does a customer service chatbot transcend its basic function? When it engages in natural communication with AI-powered customer service capabilities. The association between chatbots and customer service has been well-established. However, despite their prevalence, customer service chatbots have undergone minimal changes in recent decades. While they excel at handling basic inquiries like […]


Agents can prioritize customers instead of being consumed by notes

In today’s era of digitization and intense competition, businesses recognize the paramount importance of customer experience. It goes without saying that exceptional customer support and service are instrumental in creating a positive customer experience, and the contact center serves as a pivotal component in achieving this. To effectively cater to their customers, businesses worldwide have […]


AI-Powered Contact Centers: The Future of Banking Empowerment

In recent times, artificial intelligence (AI) has emerged as a formidable technology, often called the fourth industrial revolution, that enables machines to think and act like humans. With its ability to push the limits of machine-enabled capabilities, AI is expected to continue making complex decisions and enhancing efficiency in our lives. It is projected that […]


The Benefits of Conversational AI and Automation for Banking and Financial Companies

The implementation of conversational AI and automation has the potential to bring about a significant transformation in the banking and financial sectors by streamlining repetitive tasks and enhancing the customer experience. By leveraging AI and automating contact centers, banking and financial services can be made more accessible and user-friendly. The integration of conversational AI in […]


The transformative impact of Voice AI on the Automobile BDC

What does BDC stand for? A BDC, short for Business Development Center, refers to a team of agents responsible for providing customer support by managing inbound and outbound customer inquiries, scheduling showroom visits, service appointments, and other related tasks. Forward-thinking car dealerships understand the significant potential for return on investment in their customer assistance and […]

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Using Conversational AI to Increase Adoption and Reduce Abandonment

The application of conversational AI involves using voice and text-based dialog management systems to interact with users and provide answers to their questions. While text-based systems have been used for some time, their success has been inconsistent due to rushed deployment by some businesses resulting in frustrated users.  However, recent successes such as ChatGPT have […]


Emerging Trends in Conversational AI for 2023

It’s an undeniable fact that AI is the future, and it’s making digital life more comfortable and convenient. Conversational AI has been a hot topic in the IT industry for several years, and its popularity doesn’t seem to be fading away. According to recent statistics, the conversational AI market was worth $40.9 million in 2018, […]


What is an AI agent assist? How can it benefit a company?

What Is an AI Agent Assist AI agent assist refers to a virtual assistant that simulates human interaction and can automate workflows, thereby reducing manual effort in a company. While it is commonly used in customer service, it can also be utilized in other areas such as medical or technical support, sales and marketing, and […]