Image showing voice metrics that is being used for authentication

Why opt for Voice Biometrics instead of passwords in the Banking industry?

Voice Biometrics in the Banking Sector Voice biometrics in the banking sector involves the utilization of voice patterns to identify and authenticate individuals. This technology adds an extra level of security when granting access to systems or applications. Within the … Read More

Illustration showcasing the evolving Role of Chatbots in Customer Service, emphasizing AI and NLP advancements

Reimagining the Role of Chatbots in Customer Service

At what point does a customer service chatbot transcend its basic function? When it engages in natural communication with AI-powered customer service capabilities. The association between chatbots and customer service has been well-established. However, despite their prevalence, customer service chatbots … Read More


Understanding AI Chatbots: A Guide to Various Types of Virtual Assistants

The use of chatbots as a means of virtual communication has grown significantly and is considered the future of such interactions between businesses and customers. According to reports, the global chatbot market, which was worth $2.6 billion in 2019, is … Read More