For Insurtech

Empowering agents to deliver a client-first experience while boosting policy renewals.

Transform customer interactions across calls, chats, and emails into actionable insights to drive deal closure, enhance policy renewals, manage call volumes efficiently, address inquiries promptly, and ensure compliance with evolving policy standards.

How can ODIO revolutionize efficiency within InsurTech contact centers?

ODIO ensures balancing customer acquisition with retention can be. ODIO’s AI-powered platform helps in transforming the way you manage policies and interact with customers.

Close More Deals

Uncover hidden sales opportunities and customer needs. ODIO identifies ideal prospects and recommends personalized offerings, leading to increased sales conversions.

Boost Policy Renewals

Predict customer churn and proactively address concerns. Leverage insights to tailor retention strategies and ensure higher policy renewal rates.

Call Volume Management

Identify peak call times and optimize staffing schedules. ODIO helps you anticipate customer needs, leading to reduced wait times and improved agent efficiency.

Automated Call Quality Assurance

Unearth Customer Needs & Preferences

Go beyond demographics. ODIO analyzes conversations to understand customer sentiment, objections, and preferred communication channels. This empowers you to tailor insurance offerings and personalize the customer journey for increased sales and policy adoption.

Managers with insights

Identify Emerging Trends

Predict the future. By analyzing conversation trends, ODIO helps you anticipate customer needs and develop innovative insurance products that address unmet market demands, leading to new revenue streams.

Call Behavior Analysis

Upselling & Cross-Selling Opportunitie

Maximize customer value. ODIO identifies potential upselling and cross-selling opportunities during conversations, allowing you to proactively recommend relevant coverage options and increase customer lifetime value.

Conversation Insights Amplified

Tactful and Efficient Claims Resolution

Balance empathy with efficiency. ODIO guides agents to navigate sensitive claim inquiries while maintaining a positive and respectful tone. This fosters a sense of cooperation and accelerates claim resolution.

Call Behavior Analysis

Focus on Strategic Initiatives

Free up time and resources by automating tedious tasks. ODIO allows your team to focus on strategic initiatives to improve customer experience and overall contact center efficiency.

Ready to transform your InsurTech customer experience and boost your bottom line?

Introducing ODIO: Your all-in-one AI solution that empowers agents, delights customers, and drives sustainable growth. Here’s what ODIO brings to the table:

Effortless Agent Coaching

Real-time AI guidance equips agents with the knowledge and skills to navigate complex inquiries, handle objections, and deliver exceptional service, leading to increased policyholder retention and satisfaction.

Supercharge Renewals & Sales

Leverage AI insights to proactively identify renewal opportunities and tailor personalized recommendations. ODIO helps you convert renewals seamlessly and streamline the sales process.

Data-Driven Decision Making

Gain valuable insights from every customer interaction. ODIO empowers you to develop targeted marketing campaigns and optimize your operations for long-term success.

Every Interaction = Increased Value

Supercharge your team with our AI-driven platform, tapping into 41 billion data points across 24 nations and 18 languages. Our cutting-edge technology, powered by Language Models, enables you to make smart decisions, improve agent performance, and enhance CSAT.