Collection - ODIO

Equip Agents to Collect Smart and Power Up Debt Recovery with ODIO!

Empower agents to improve debt collection skills, fostering smoother repayments and reducing delays. Use effective strategies to handle challenging interactions and tailor repayment solutions to individual circumstances.

Experience Real-time Agent Assist.

Transform every interaction into a chance for repayment success.

Equip agents with the right words and tactics to approach each conversation strategically and considerately. Encourage them to prioritize understanding and build trust with debtors, creating a more positive environment for repayment solutions.

Experience Automated Call QA

Turn Conversation Data into Debt Collection Success

Analyze 100% of your collection conversations, identifying opportunities to secure promises to pay and ensure each interaction is productive. Identify potential roadblocks in real-time. Address concerns before they escalate, leading to smoother and more successful collection experiences.

Experience Conversation Behavior Analysis.

Agents with Proven Strategies for Effective Debt Recovery

Analyze successful recovery conversations to identify repeatable best practices that ensure smooth and efficient debt collection. Proactively identify and address potential compliance violations, safeguarding your business and your clients.

Experience Automated Agent Coaching

Accelerated Debt Recovery Skills with Automated Coaching

Personalize learning for each agent, focusing on areas that will have the most significant impact on collection speed. Ensure agents stay up-to-date on regulations like FDCPA and ethical codes of conduct, fostering trust and avoiding costly violations.

Craft game-changing customer experiences with AI.

With Odio, transcend or go beyond mere review and extract actionable insights from omnichannel conversations, transforming them into a Contact Center Playbook.

Every Interaction = Increased Value

Supercharge your team with our AI-driven platform, tapping into 41 billion data points across 24 nations and 18 languages. Our cutting-edge technology, powered by Language Models, enables you to make smart decisions, improve agent performance, and enhance CSAT.