Perfect your Customer Facing business with our Business Conversational Intelligence
Transcend or go beyond mere review and extract actionable insights from omnichannel conversations, transforming them into a Contact Center Playbook.
What is Conversational Intelligence?
ODIO’s Conversational Intelligence platform captures customers and agents conversations across phone, web conferencing, email and chat, understands what was said and discussed in these conversations, analyzes and delivers insights to help organizations drive better conversions and serve customers efficiently.
Craft game-changing customer experiences with AI.
With Odio, transcend or go beyond mere review and extract actionable insights from omnichannel conversations, transforming them into a Contact Center Playbook.
Revolutionize your approach with Automated Call QA
Say goodbye to biases and incomplete reviews. Automate your QA process for thorough and unbiased call evaluations.
Are you lacking visibility into win and loss patterns?
Say goodbye to uncertainty about deal factors and uncover winning and losing reasons from past deals. Discover top-performing best practices and track compliance breaches effortlessly.
Are you struggling with human dependency and delays in quality coaching?
Say goodbye to time-consuming performance tracking and the inability to pinpoint skill or will issues. Eliminate the one-size-fits-all approach to coaching and reduce reliance on costly coaches and trainers for minor coaching needs.
Are you tired of the unwarranted focus on manual and repetitive tasks?
Say goodbye to manual call reviews, note-taking, email circulation of resources, and manual entry of call notes in the CRM. Eliminate errors, duplication, and tedious tasks that drain valuable time and resources without significant revenue impact.
Every Interaction = Increased Value
Supercharge your team with our AI-driven platform, tapping into 41 billion data points across 24 nations and 18 languages. Our cutting-edge technology, powered by Language Models, enables you to make smart decisions, improve agent performance, and enhance CSAT.
Bring the performance gap to a close, with ODIO
Agents
Perfect customer interactions by leveraging AI-powered insights and patterns.
Mirror top performers and strengthen weak areas through automated coaching.
Managers
Fine-tune call center productivity through automated call quality review and coaching.
Monitor customer escalations and investigate negative experiences via customer sentiment Analysis.
QA
Drive conversation quality standards by monitoring and scoring 100% of omnichannel conversations.
Identify compliance adherence opportunities through tracking violation alerts.
Senior Leaders
Optimize call center operations with automated workflows and processes.
Maintain call quality through proactive monitoring and preemptive actions based on tracked reports.
Connect the Dots in Your Customer Data
Integrate conversation intelligence data, including Gen AI-powered insights, seamlessly with all your mission-critical systems.
Master the art of risk management and "failproof" compliance with expert precision.
