Perfect your Customer Facing business with our Business Conversational Intelligence

Transcend or go beyond mere review and extract actionable insights from omnichannel conversations, transforming them into a Contact Center Playbook.

What is Conversational Intelligence?

ODIO’s Conversational Intelligence platform captures customers and agents conversations across phone, web conferencing, email and chat, understands what was said and discussed in these conversations, analyzes and delivers insights to help organizations drive better conversions and serve customers efficiently.

Craft game-changing customer experiences with AI.

With Odio, transcend or go beyond mere review and extract actionable insights from omnichannel conversations, transforming them into a Contact Center Playbook.

Revolutionize your approach with Automated Call QA

Say goodbye to biases and incomplete reviews. Automate your QA process for thorough and unbiased call evaluations.

Are you lacking visibility into win and loss patterns?

Say goodbye to uncertainty about deal factors and uncover winning and losing reasons from past deals. Discover top-performing best practices and track compliance breaches effortlessly.

Are you struggling with human dependency and delays in quality coaching?

Say goodbye to time-consuming performance tracking and the inability to pinpoint skill or will issues. Eliminate the one-size-fits-all approach to coaching and reduce reliance on costly coaches and trainers for minor coaching needs.

Are you tired of the unwarranted focus on manual and repetitive tasks?

Say goodbye to manual call reviews, note-taking, email circulation of resources, and manual entry of call notes in the CRM. Eliminate errors, duplication, and tedious tasks that drain valuable time and resources without significant revenue impact.

Every Interaction = Increased Value

Supercharge your team with our AI-driven platform, tapping into 41 billion data points across 24 nations and 18 languages. Our cutting-edge technology, powered by Language Models, enables you to make smart decisions, improve agent performance, and enhance CSAT.

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Increase in WIN rate
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Increase in Cross Sell
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Reduction in Sales Cycle
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Reduction in Ramp up time

Unified Solution for Teamwide Excellence

Empower your team with real-time monitoring, dynamic coaching, and proactive measures to elevate performance, compliance, and customer experience.

Automated Call Quality Assurance

Accelerate reviews and eradicate random sampling

Review and score every customer call, chat, and email. Utilize customizable scorecards for call scoring. Experience precise and impartial auditing of customer interactions.

Call Behavior Analysis

Recreate winning strategies and behaviors for business success

Identify patterns, trends, and anomalies across omnichannel customer interactions. Rely on proactive alerts to flag unauthorized agent actions. Uncover revenue potential through lead scoring.

Agent Performance Enhancement

Boost agent proficiency with tailored coaching

Identify coaching opportunities by recognizing top and underperformers. Transform exemplary interactions into coaching opportunities. Customize, generate, and distribute coaching sessions for individual agents.

Conversation Insights Amplified

Illuminate critical conversation nuances

Ensure comprehensive recording and analysis of customer calls, chats, and emails. Transcribe meeting dialogues using NLP technology. Access role-specific insights and reports to expedite decision-making.

Bring the performance gap to a close, with ODIO


Perfect customer interactions by leveraging AI-powered insights and patterns.

Mirror top performers and strengthen weak areas through automated coaching.

Fine-tune call center productivity through automated call quality review and coaching.

Monitor customer escalations and investigate negative experiences via customer sentiment Analysis.

Drive conversation quality standards by monitoring and scoring 100% of omnichannel conversations.

Identify compliance adherence opportunities through tracking violation alerts.

Optimize call center operations with automated workflows and processes.

Maintain call quality through proactive monitoring and preemptive actions based on tracked reports.

Connect the Dots in Your Customer Data

Integrate conversation intelligence data, including Gen AI-powered insights, seamlessly with all your mission-critical systems.

Master the art of risk management and "failproof" compliance with expert precision.

Identify new opportunities based on customer conversations.