AI-Powered Insights for Customer Understanding and Agent Performance Enhancement.

ODIO leverages machine learning to identify customer needs and competitive dynamics, providing a unified view of performance metrics and enabling personalized strategies for continuous improvement and growth.

Make Winning a Habit

As individual agent you will have all the power in hand to understand how you are doing in field and do course correction at right time.

Understand Your Competition
Automated Call Quality Assurance

Understand your customers

View all your customers problems, wishlist and their challenges with ODIO machine learning algorithms.

Managers with insights

Unleash your performance

View all your performance matrix at one place. Look out for areas of improvment and replicate your winning traits everytime.

Unleash Your Performance
Implement Personalised Strategy
Call Behavior Analysis

Implement your personalized strategy

With all the amazing analytics around individual performance, agents will have opportunity to customize their way of working and keep growing.

Craft game-changing customer experiences with AI.

With Odio, transcend or go beyond mere review and extract actionable insights from omnichannel conversations, transforming them into a Contact Center Playbook.

Every Interaction = Increased Value

Supercharge your team with our AI-driven platform, tapping into 41 billion data points across 24 nations and 18 languages. Our cutting-edge technology, powered by Language Models, enables you to make smart decisions, improve agent performance, and enhance CSAT.

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Increase in WIN rate
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Increase in Cross Sell
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Reduction in Sales Cycle
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Reduction in Ramp up time

Master the art of risk management and "failproof" compliance with expert precision.

Enhance Engagement with ODIO Insights to get the Voice of Customer.

Gain actionable insights from 100% of conversations with scalable voice of customer analysis. Identify areas needing attention and refine agent training and product offerings to meet customer expectations precisely.

No more silos—just seamless connectivity for maximum efficiency and insights.

Odio’s Conversational Intelligence platform gets connected to all the systems already in use by you.

Let us help you, help your customers.