Support - ODIO

Secure a 20% Surge in Customer Retention by enabling your agents!

Equip your customer support squad to master queries, deftly navigate complex scenarios, and cultivate top-tier conversations, propelling CSAT to new heights by 25%.

Experience Real-time Agent Assist.

Achieve Peak Contact Center Performance

With the help of Reduced Hold Times, Improved FCR, Real-Time Audits, and Knowledge at Your Fingertips, ODIO's Agent Assist revolutionizes your contact center and transforms customer interactions.

Experience Automated Call QA

Pinpoint the Root Cause of Customer Frustration

With Complete Visibility, Targeted Attention, Proactive Customer Care, and a proactive approach, ODIO's Automated Call QA shines a light on hidden bottlenecks in your contact center, empowering you to deliver exceptional customer experiences.

Experience Conversation Behavior Analysis.

Boost Customer Retention and Loyalty

With Loyalty Drivers, Data-Driven Agent Scripts, and Personalized Support, ODIO's Conversation Behavior Analysis identifies and selects communication strategies that foster customer trust and accelerate retention.

Experience Automated Agent Coaching

Elevate Efficiency and Moral, Slash Handle Times

Nurture agents at scale with personalized coaching recommendations, derived from 100% conversation monitoring and a daily feedback loop. Foster a culture of continuous learning through peer-to-peer coaching, leveraging best practices across your team.

Experience Conversation Intelligence

Open Doors to Additional Business Opportunities

Analyze every interaction to identify opportunities to recommend relevant products or services that perfectly align with customer needs. Automate repetitive tasks like note-taking, freeing up valuable agent time to focus on building stronger customer relationships.

Craft game-changing customer experiences with AI.

With Odio, transcend or go beyond mere review and extract actionable insights from omnichannel conversations, transforming them into a Contact Center Playbook.

Every Interaction = Increased Value

Supercharge your team with our AI-driven platform, tapping into 41 billion data points across 24 nations and 18 languages. Our cutting-edge technology, powered by Language Models, enables you to make smart decisions, improve agent performance, and enhance CSAT.