Image showing two employees looking at a computer monitor to show emphasis on Real-Time Agent Assist

What is Real-Time agent assist? How does it Work?

Did you know that 79% of consumers prefer live chat for quick responses to their queries? This statistic underscores the growing demand for instantaneous support, making real-time agent assist technology a game-changer in the call center industry. Whenever a customer … Read More

Image showing the importance of Automated Quality Assurance in Call Centers

Automated Quality Assurance: Enhancing Contact Center Performance

As we’ve all come to know, Perfect service quality is crucial in the hectic world of call center operations. The call center industry demands impeccable service quality and this is where Automated Quality Assurance (AQA) comes in. Automated Quality Assurance … Read More

Image showing Predictive analytics in healthcare along with graphs

Predictive analytics in healthcare? What are its Benefits and future?

In a time where decisions are based on data, healthcare stands at the precipice of a transformative journey propelled by predictive analytics. Picture this: a world where ailments are foreseen and prevented, resources are allocated with precision, and patient care … Read More

Image showing complexities of Next-Gen Support with Generative AI

Unleash Next-Gen Support: Generative AI’s Revolutionary Impact

Did you know that by 2025, an astounding 80% of customer service interactions will be handled by AI, as predicted by Gartner? This staggering statistic underscores the seismic shift underway in the realm of customer support, driven by the relentless … Read More

Image showing happy customer support agent giving a thumbs up

Mastering Customer Service in Fintech and Insurtech

Welcome to the world of digital solutions and seamless experiences! In the fast-paced realms of Fintech and Insurtech, delivering exceptional customer service is paramount. But how can we ensure our customers are not just satisfied, but thoroughly impressed with their … Read More

Retrieval-Augmented Generation

What is RAG? Retrieval-Augmented Generation Explained?

In the ever-evolving landscape of artificial intelligence, a new player has emerged to redefine the boundaries of information processing. Imagine a system that seamlessly combines the precision of retrieval with the creativity of generation, ushering in a new era of … Read More

Alphanumeric Voice Recognition with Masking of Confidential Information

In today’s world, customer service widely involves the use of alphanumeric characters and a lot of confidential numeric data. Such characters are frequently used in serial numbers, passwords, OTP, tracking numbers, financial data, etc. Most of the sales guys and … Read More

Word Error Rate Automatic Speech Recognition

Word Error Rate and Speech Recognition

In the domain of conversational AI, word error rate is an extremely important measure to determine the accuracy of any Automatic Speech Recognition (ASR) system. Simply speaking, it calculates the number of errors in the transcription text produced by the … Read More