Did you know that 79% of consumers prefer live chat for quick responses to their queries? This statistic underscores the growing demand for instantaneous support, making real-time agent assist technology a game-changer in the call center industry. Whenever a customer … Read More
NLP
Automated Quality Assurance: Enhancing Contact Center Performance
As we’ve all come to know, Perfect service quality is crucial in the hectic world of call center operations. The call center industry demands impeccable service quality and this is where Automated Quality Assurance (AQA) comes in. Automated Quality Assurance … Read More
Predictive analytics in healthcare? What are its Benefits and future?
In a time where decisions are based on data, healthcare stands at the precipice of a transformative journey propelled by predictive analytics. Picture this: a world where ailments are foreseen and prevented, resources are allocated with precision, and patient care … Read More
Unleash Next-Gen Support: Generative AI’s Revolutionary Impact
Did you know that by 2025, an astounding 80% of customer service interactions will be handled by AI, as predicted by Gartner? This staggering statistic underscores the seismic shift underway in the realm of customer support, driven by the relentless … Read More
Mastering Customer Service in Fintech and Insurtech
Welcome to the world of digital solutions and seamless experiences! In the fast-paced realms of Fintech and Insurtech, delivering exceptional customer service is paramount. But how can we ensure our customers are not just satisfied, but thoroughly impressed with their … Read More
What is RAG? Retrieval-Augmented Generation Explained?
In the ever-evolving landscape of artificial intelligence, a new player has emerged to redefine the boundaries of information processing. Imagine a system that seamlessly combines the precision of retrieval with the creativity of generation, ushering in a new era of … Read More
Alphanumeric Voice Recognition with Masking of Confidential Information
In today’s world, customer service widely involves the use of alphanumeric characters and a lot of confidential numeric data. Such characters are frequently used in serial numbers, passwords, OTP, tracking numbers, financial data, etc. Most of the sales guys and … Read More
Word Error Rate and Speech Recognition
In the domain of conversational AI, word error rate is an extremely important measure to determine the accuracy of any Automatic Speech Recognition (ASR) system. Simply speaking, it calculates the number of errors in the transcription text produced by the … Read More