Empower Your Supervisors with AI-Driven Real-Time Assistance
Odio’s Real-Time Supervisor Assist provides instant AI-powered insights, alerts, and coaching to help supervisors guide their teams effectively. Enhance decision-making, improve agent performance, and ensure every customer interaction meets the highest standards—right when it matters most.
Empowering Supervisors, Elevating Performance
Empowering Supervisors with Instant Insights and Control
Unlock instant support for supervisors to manage live interactions efficiently. Gain real-time visibility into customer conversations, enabling quick intervention, performance guidance, and improved outcomes. Empower your team with actionable insights to drive better decisions on the spot.
Live Call Monitoring
Performance Dashboard
Instant Alerts
Seamless Agent Support
Real-Time Coaching
Actionable Recommendations
Empower, Coach, & Improve with Real-Time Supervisor Assist
Enhance agent performance through live monitoring, AI-driven coaching, and real-time call insights.
AI-Powered Coaching Prompts
Real-Time Guidance for Smarter Conversations
AI continuously analyzes live calls, detecting key conversation triggers and providing real-time coaching prompts for agents. Whether it’s handling objections, upselling opportunities, or de-escalating conflicts, supervisors can intervene with AI-backed recommendations to help agents respond effectively, leading to higher success rates and improved customer experiences.
Silent Whisper & Barge-In Mode
Assist Agents Without Interrupting Calls
With the Silent Whisper feature, supervisors can send real-time guidance directly to agents without the customer hearing, allowing for in-call improvements without disruption. If critical intervention is needed, the Barge-In Mode enables supervisors to step into the conversation seamlessly, ensuring issues are resolved in real time and enhancing customer confidence.
Performance & Sentiment Analysis
Measure Call Quality with AI-Powered Insights
AI-driven sentiment analysis detects customer emotions, agent tone, and conversation dynamics in real time. Supervisors receive alerts on negative interactions, frustrated customers, or missed engagement opportunities, enabling data-driven coaching and ensuring every call meets quality and performance standards.
Post-Call Feedback & Training Recommendations
Turn Every Call into a Learning Opportunity
After each call, AI generates performance feedback, highlighting strengths and improvement areas. Personalized training modules based on real interactions help agents refine their skills, ensuring consistent growth, better call resolution, and increased customer satisfaction.
Live Call Monitoring
Gain Real-Time Visibility into Every Call
Supervisors can listen in on live customer calls without disrupting the conversation, gaining immediate insights into agent performance. With AI-assisted analysis, potential issues such as script deviations, compliance risks, and customer frustration are flagged instantly, enabling quick intervention to enhance customer satisfaction and service quality.
Empowering Supervisors for Instant Decisions
Gain real-time insights and control to guide agents, improve outcomes, and boost customer satisfaction.
Smarter Support with Live Assistance
Deliver timely coaching, resolve escalations faster, and enhance team performance with real-time supervision.
Empower Supervisors with Real-Time Insights
Guiding Teams to Deliver Exceptional Results
Stay in control with live monitoring, instant alerts, and proactive coaching to improve agent performance and customer outcomes.
▪ Instant Visibility
Monitor live calls to assess and guide agents on the spot.
▪ Proactive Alerts
Get notified about escalations, compliance risks, or customer frustration in real-time.
See ODIO in Action
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