AI-Powered Conversation Intelligence for Smarter Contact Centers

Empowering Sales, Support & Coaching with Next-Gen AI Automation

ODIO’s suite of AI-powered products transforms how contact centers operate. From AI-driven conversation intelligence to autonomous agents and advanced agent coaching, our solutions enable efficiency, accuracy, and real-time insights to enhance customer experience and agent performance.

Powering Smarter Conversations with AI

Unlock new levels of customer engagement with AI-driven insights, automation, and coaching—designed to maximize every interaction.

Conversation Intelligence

Gain real-time insights into customer interactions with AI-powered analytics. Identify sales opportunities, track sentiment, and optimize communication strategies to enhance engagement and conversion rates.

Autonomous Agents

Automate routine customer interactions with intelligent agents that provide instant responses, handle queries, and guide customers seamlessly through their journey—enhancing efficiency while maintaining a human touch.

Agent Coaching

Empower your sales and support teams with AI-driven coaching. Provide real-time script suggestions, performance feedback, and personalized training to improve communication and drive better outcomes.

Conversation Intelligence

Unlock Actionable Insights from Every Conversation

Conversation Intelligence ensures *100% conversation analysis, real-time assistance, and AI-powered insights* for better decision-making.

Automated QA

AI-driven quality assurance ensures 100% compliance and risk mitigation across conversations.  

Real-Time Assist

Live checklists and nudges help agents handle objections and upsell effectively.

Auto Agent Coaching

AI-powered agent coaching with performance tracking and targeted training recommendations.  

Knowledge AI

An LLM-powered system that allows free-text queries to extract critical insights from conversations.

Chat Bots

AI-powered bots that provide personalized, human-like omnichannel interactions.

Voice Bots

AI-driven voice assistants that offer a seamless and human-like interaction experience.

AI Phone Calls

AI-powered phone calls with *inbound/outbound* capabilities for call automation.

Agentic Automation

AI-driven automation for both *internal* (CRM, ticketing) and *external* (customer interactions) workflows. 

Autonomous Agents

AI-Powered Virtual Agents for Seamless Interactions

AI-driven autonomous agents *handle routine tasks, customer queries, and automate workflows*, freeing up human agents for more complex cases.

Agent Coaching

Supercharge Agent Productivity with AI-Driven Coaching

AI-based coaching ensures *faster onboarding, continuous training, and real-time call assistance*, leading to better agent performance.

Onboarding

AI-powered onboarding using a *knowledge base* to ensure *quick ramp-up* for new agents.  

AI-Based LMS

AI-driven *learning management system* with multimedia content and IAM integration. 

Meeting CoPilot

AI-powered *meeting assistant* for transcription, summarization, and follow-up actions.

Field Force Onboarding

AI-powered onboarding system designed specifically for *on-the-ground sales teams

Empower Your Business with AI-Driven Intelligence

Boost productivity and customer satisfaction with advanced automation. Our AI solutions analyze, optimize, and refine every customer interaction, helping businesses scale efficiently while maintaining a superior customer experience.