Enhance agent performance with real-time insights, live call monitoring, and AI-powered coaching interventions for superior customer interactions.

Enhance agent performance through live monitoring, AI-driven coaching, and real-time call insights.

AI continuously analyzes live calls, detecting key conversation triggers and providing real-time coaching prompts for agents. Whether it’s handling objections, upselling opportunities, or de-escalating conflicts, supervisors can intervene with AI-backed recommendations to help agents respond effectively, leading to higher success rates and improved customer experiences.

With the Silent Whisper feature, supervisors can send real-time guidance directly to agents without the customer hearing, allowing for in-call improvements without disruption. If critical intervention is needed, the Barge-In Mode enables supervisors to step into the conversation seamlessly, ensuring issues are resolved in real time and enhancing customer confidence.

AI-driven sentiment analysis detects customer emotions, agent tone, and conversation dynamics in real time. Supervisors receive alerts on negative interactions, frustrated customers, or missed engagement opportunities, enabling data-driven coaching and ensuring every call meets quality and performance standards.

After each call, AI generates performance feedback, highlighting strengths and improvement areas. Personalized training modules based on real interactions help agents refine their skills, ensuring consistent growth, better call resolution, and increased customer satisfaction.

Supervisors can listen in on live customer calls without disrupting the conversation, gaining immediate insights into agent performance. With AI-assisted analysis, potential issues such as script deviations, compliance risks, and customer frustration are flagged instantly, enabling quick intervention to enhance customer satisfaction and service quality.