Image shows an aquarium with some fish jumping out to insinuates attrition

Mitigating Customer Attrition through Conversational AI and Data Analysis

Service providers face a significant challenge with customer churn Despite the considerable advancements made by telecommunication and cable companies in reducing churn, the rate of customer attrition is currently experiencing an upward trend. Even a slight increase in churn, by just one basis point, can result in substantial monthly losses in customer value, exceeding $1 […]