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  • Products
    Conversation Intelligence
    Automated QA

    100% AI Conversation Intelligence

    Real Time Assist

    Checklist & Nudges for objection handling & Upsell

    Auto Agent Coaching

    AI-driven agent targetted Agent Training

    Knowledge AI

    LLM powered free text query on conversations

    Autonomous Agents
    Chat Bots

    AI based Omnichannel Bots to deliver personalized human like interaction

    Voice Bots

    Deployed human like Voice bot for Personalized service

    AI Phone Calls

    AI-powered phone calls with call in / call out options

    Agentic Automation

    Updation of internal and external records

    AI Prospect Qualifier

    Lead qualification automation using knowledge base and intent

    Agent Coaching
    Onboarding

    Onboarding module using Knowledge base with AI

    Meeting CoPilot

    Meeting assistance for transcription, summarisation and actions

    Field Force onboarding

    Onboarding module using Knowledge base with AI

    Field Force Training

    Text and voice training for new products

    Power GenAI

    Delivered Through Custom Built Conversational LLM

    View Details ->

    • Conversation Intelligence
      • Automated QA
      • Real Time Assist
      • Auto Agent Coaching
      • Knowledge AI
    • Autonomous Agents
      • Chat Bots
      • Voice Bots
      • AI Phone Calls
      • Agentic Automation
      • AI Prospect Qualifier
    • Agent Coaching
      • Onboarding
      • Meeting CoPilot
      • Field Force onboarding
      • Field Force Training
  • Solutions
    Customer Support
    Auto QA & Compliance

    Analyze every conversation for compliance & mitigate risk

    Summaries & Action Items

    Auto-capture key details to reduce post-call work

    Agent Training & Coaching

    Deliver AI-driven feedback to boost performance

    Sales And Marketing
    Opportunity Detection & Scripts

    Spot cross-sell & up-sell cues in real time

    Objection Handling Guidance

    Equip teams with dynamic prompts for higher conversions

    Real-Time Supervisor Assist

    Monitor calls live and intervene when it matters most

    By Industries
    BFSI

    Drive compliance, accelerate collections, boost conversions

    EdTech

    Enhance student enrollment & admissions success

    B2B Marketplace

    Streamline seller onboarding, reduce churn

    Business Growth

    Revolutionising Business Conversations with Custom AI

    • Customer Support
      • Auto QA & Compliance
      • Summaries & Action Items
      • Agent Training & Coaching
    • Sales And Marketing
      • Opportunity Detection & Scripts
      • Objection Handling Guidance
      • Real-Time Supervisor Assist
    • By Industries
      • BFSI
      • EdTech
      • B2B Marketplace
  • Platform

    Problems We Solve

    Reduce Agent Workload

    Automating repetitive tasks and post-call work

    Boost Sales & Retention

    AI-driven lead nurturing and objection handling

    Improve Contact Center Performance

    Actionable insights, compliance checks, and QA

    Platform Stack

    Omni-Channel Engagement

    Seamless conversations across voice, chat, and more

    Real-Time Supervisor Assist

    Monitor calls live and intervene with coaching prompts

    Intelligent Routing Engine

    Smart call routing for improved connectivity

    Analytics & Reporting

    Leverage customer insights to fuel continuous improvement

    AI/ML Tech Stack

    Proprietary LLM & NLP

    40B-parameter Conversational LLM for high-accuracy conversation AI

    ML Models & Automation

    Streamlined workflows powered by advanced ML algorithms

    Secure Cloud Infrastructure

    Robust, scalable architecture with microservices, ISO Certified

    Seamless Integrations

    Connect with CRMs, ERPs, and other enterprise systems effortlessly

    Conversational AI

    Built on a Proprietary AI Stack for Accuracy & Efficiency

    • Problems We Solve
      • Reduce Agent Workload
      • Boost Sales & Retention
      • Improve Contact Center Performance
    • Platform Stack
      • Omni-Channel Engagement
      • Real-Time Supervisor Assist
      • Intelligent Routing Engine
      • Analytics & Reporting
    • AI/ML Tech Stack
      • Proprietary LLM & NLP
      • ML Models & Automation
      • Secure Cloud Infrastructure
      • Seamless Integrations
  • Use Cases
    Use Cases
    Sales & Conversions

    Improve conversion rates by leveraging real-time AI prompts

    Agent Coaching

    Accelerate onboarding, auto-coach on performance gaps

    Support & CSAT

    Deliver faster resolutions for higher customer satisfaction

    Collections

    Optimize debt recovery using AI-driven insights

     
    Compliance & QA

    Ensure 100% coverage, mitigate mis-selling, and lower risk

    Retention & Renewals

    Enhance customer loyalty with personalized follow-ups

    Auto Pre Qualification

    AI-powered phone calls for Hiring, Prospect Screening, Loans and Collections

    AI Driven 

    Solutions for Every Use Case

    • Sales & Conversions
    • Agent Coaching
    • Support & CSAT
    • Collections
    • Compliance & QA
    • Retention & Renewals
    • Auto Pre Qualification
  • Resources
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    • About Us
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  • Pricing
  • My ODIO

transcriptionaccuracy

  • Transcription Accuracy
    Categories: Call Center

    Importance of transcription accuracy in contact center’s conversation intelligence

    read more

ODIO equips customer-facing teams with real-time and post-interaction insights, turning conversations into data-driven opportunities through advanced Generative AI.

INDIA

Suite No. 208, Vipul Business Park, Sohna Road, Gurgaon, HR, 122018, India.

CONTACT US

ai@odioiq.com
Products
  • Automated QA
  • Real Time Assist
  • Auto Agent Coaching
  • Knowledge AI
  • Chat Bots
  • Voice Bots
  • AI Phone Calls
  • Agentic Automation
  • AI Prospect Qualifier
  • Onboarding
  • AI-Based LMS
  • Meeting CoPilot
  • Field Force onboarding
  • Field Force Training
Solutions
  • Auto QA & Compliance
  • Summaries & Action Items
  • Agent Training & Coaching
  • Opportunity Detection & Scripts
  • Objection Handling Guidance
  • Real-Time Supervisor Assist
  • BFSI
  • EdTech
  • B2B Marketplace
Platform
  • Reduce Agent Workload
  • Boost Sales & Retention
  • Improve Contact Center Performance
  • Omni-Channel Engagement
  • Real-Time Supervisor Assist
  • Intelligent Routing Engine
  • Analytics & Reporting
  • Proprietary LLM & NLP
  • ML Models & Automation
  • Secure Cloud Infrastructure
  • Seamless Integrations
Use Cases
  • Sales & Conversions
  • Agent Coaching
  • Compliance & QA
  • Support & CSAT
  • Retention & Renewals
  • Auto Pre Qualification
  • Collections
Company
  • About Us
  • Careers
  • Privacy Policy
  • FAQ’s

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