The implementation of conversational AI and automation has the potential to bring about a significant transformation in the banking and financial sectors by streamlining repetitive tasks and enhancing the customer experience. By leveraging AI and automating contact centers, banking and financial services can be made more accessible and user-friendly. The integration of conversational AI in […]
What does BDC stand for? A BDC, short for Business Development Center, refers to a team of agents responsible for providing customer support by managing inbound and outbound customer inquiries, scheduling showroom visits, service appointments, and other related tasks. Forward-thinking car dealerships understand the significant potential for return on investment in their customer assistance and […]
The application of conversational AI involves using voice and text-based dialog management systems to interact with users and provide answers to their questions. While text-based systems have been used for some time, their success has been inconsistent due to rushed deployment by some businesses resulting in frustrated users. However, recent successes such as ChatGPT have […]
It’s an undeniable fact that AI is the future, and it’s making digital life more comfortable and convenient. Conversational AI has been a hot topic in the IT industry for several years, and its popularity doesn’t seem to be fading away. According to recent statistics, the conversational AI market was worth $40.9 million in 2018, […]
What Is an AI Agent Assist AI agent assist refers to a virtual assistant that simulates human interaction and can automate workflows, thereby reducing manual effort in a company. While it is commonly used in customer service, it can also be utilized in other areas such as medical or technical support, sales and marketing, and […]
How Agent Bots Can Simplify the Workload of Your Customer Support Agents The foundation of any organization is customer support agents, who are the first point of contact for customers and handle various types of inquiries. However, an automated bot that can perform these tasks for them would make their job easier. This is the […]
The use of chatbots as a means of virtual communication has grown significantly and is considered the future of such interactions between businesses and customers. According to reports, the global chatbot market, which was worth $2.6 billion in 2019, is projected to reach $9.4 billion in 2024, growing at a compound annual rate of 29.7%. […]
As a result of the ongoing trend of “the Great Resignation,” where employees are quitting their jobs voluntarily due to various factors such as lack of career growth opportunities and high living expenses, the contact center industry is experiencing the consequences of increased agent attrition and difficulties in onboarding new agents. However, with the emergence […]
If you wouldn’t trust someone with basic car maintenance skills to fix the brakes on your car, or someone with only a Red Cross first aid certificate to perform open heart surgery, then how can you expect your employees to work effectively and confidently in a completely different environment without the necessary skills? It’s important […]
Rising concerns about workplace safety are being driven by factors such as increased work demands, inadequate employee support, and the introduction of new technologies. Business leaders are increasingly worried that workplace safety will become more challenging to maintain due to shifts in employee mental health and talent retention, with over one-third of them sharing this […]