1Eligibility

You must have the legal authority to enter into this agreement on behalf of yourself or your organization. By using the Services, you represent and warrant that you meet this requirement.

2Services

ODIO provides AI-powered communication and workflow automation solutions, including but not limited to:

• WhatsApp Business Automation
• Voice AI
• Email AI
• Conversation Intelligence
• Agent Coaching
• Workflow Automation
• Analytics
• Integrations

We may modify, enhance, discontinue, or introduce new features and functionalities as part of the ongoing development of the platform.

3Account Responsibilities

You agree to:

• Provide accurate, complete, and up-to-date information.
• Maintain the confidentiality of your account credentials.
• Use the Services only for lawful purposes.
• Notify us immediately of any unauthorized access or suspected security breach involving your account.

You are solely responsible for obtaining all necessary, legally compliant consents and opt-ins from end users before sending communications through third-party integrations such as WhatsApp Business API.

You are responsible for all activities conducted through your account.

4Acceptable Use

You agree not to:

• Violate any applicable laws or regulations.
• Send spam, unsolicited, or unauthorized communications.
• Upload malware, viruses, or malicious code.
• Attempt unauthorized access to the Services or related systems.
• Interfere with the operation, integrity, or security of the platform.
• Reverse engineer, decompile, copy, or attempt to extract the source code of the platform.
• Use ODIO for fraudulent, abusive, deceptive, or illegal activities.

5Third-Party Integrations

ODIO integrates with third-party platforms including Meta’s WhatsApp Business API and other communication providers.

Your use of these integrations is subject to the respective third-party terms, policies, and service conditions.

ODIO is not responsible for changes, outages, pricing modifications, restrictions, or service interruptions imposed by third-party providers.

6Intellectual Property

All software, AI models, algorithms, branding, documentation, website content, APIs, designs, and platform functionality remain the exclusive property of ODIO or its licensors.

Nothing in these Terms transfers any ownership or intellectual property rights to you.

7Customer Data

You retain ownership of all customer data that you upload, transmit, or process through the Services.

You grant ODIO a limited, non-exclusive license to process such data solely for providing, maintaining, securing, improving, and supporting the Services in accordance with our Privacy Policy.

8Privacy

Our collection and processing of personal information are governed by our Privacy Policy.

By using the Services, you acknowledge that you have read and understood our Privacy Policy.

9Service Availability

We strive to provide reliable and uninterrupted Services; however, we do not guarantee continuous availability.

Maintenance activities, software updates, infrastructure failures, internet disruptions, third-party outages, or events beyond our reasonable control may temporarily affect the availability or functionality of the Services.

10AI-Generated Content Disclaimer

ODIO uses artificial intelligence to generate conversation summaries, insights, analytics, coaching recommendations, workflow outputs, and other automated content.

While we strive for accuracy, AI-generated summaries, insights, recommendations, and dispositions are provided for informational purposes only and may contain inaccuracies or omissions. You are solely responsible for independently reviewing and verifying AI-generated outputs before relying on them for business, legal, financial, regulatory, or operational decisions.

11Limitation of Liability

To the fullest extent permitted by applicable law, ODIO shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including loss of profits, revenue, business opportunities, goodwill, or data, arising out of or relating to the use of or inability to use the Services.

ODIO’s total cumulative liability arising out of or relating to these Terms or the Services shall not exceed the total fees actually paid by you to ODIO during the twelve (12) months immediately preceding the event giving rise to the claim.

Nothing in these Terms limits liability that cannot legally be excluded under applicable law.

12Disclaimer of Warranties

The Services are provided on an “AS IS” and “AS AVAILABLE” basis without warranties of any kind, whether express, implied, statutory, or otherwise, including any implied warranties of merchantability, fitness for a particular purpose, non-infringement, or uninterrupted availability, except where prohibited by applicable law.

13Indemnification

You agree to indemnify, defend, and hold harmless ODIO, its affiliates, directors, officers, employees, and licensors from and against any claims, damages, liabilities, losses, costs, and expenses (including reasonable legal fees) arising out of or relating to:

• Your use of the Services.
• Your violation of these Terms.
• Your violation of any applicable law or regulation.
• Your infringement of any third-party rights.
• Content or data submitted through your account.

14Suspension and Termination

We may suspend or terminate your access to the Services immediately if:

• You violate these Terms.
• Fraudulent, abusive, illegal, or unauthorized activity is detected.
• Suspension is required by law or a governmental authority.
• It is necessary to protect the security, integrity, or availability of the Services.

Either party may terminate these Terms for convenience by providing at least thirty (30) days’ prior written notice to the other party.

Termination does not affect any accrued rights or obligations that arose before the termination date.

15Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles.

Any dispute, controversy, or claim arising out of or relating to these Terms or the Services shall first be resolved through binding arbitration in accordance with the Arbitration and Conciliation Act, 1996. The arbitration shall be conducted by a sole arbitrator mutually appointed by the parties. The seat and venue of arbitration shall be New Delhi, India, and the proceedings shall be conducted in English.

Subject to the above arbitration clause, courts located in New Delhi, India, shall have jurisdiction over matters where judicial intervention is required under applicable law.

16Changes to These Terms

We may update these Terms from time to time to reflect changes in our Services, legal obligations, or business practices.

When changes are made, the revised Terms will be published on this page with an updated Effective Date.

Your continued use of the Services after the updated Terms become effective constitutes your acceptance of the revised Terms.