Speech analytics is basically a technological software that analyses calls by transcribing them into text for delving deeper in order to derive intricate insights, trends and metrics. These are derived to assess agent performance for constructive feedback and improvement. Moreover, it helps to understand the dynamics of the customer trends which further helps the organisation […]
A good sales pitch always conveys the intended message to the target company or individual in a very compelling manner. Due to the varying nature of different individuals and companies, crafting a winning sales pitch every time is not easy. Thus, it becomes necessary to create a killer sales pitch with well-defined pitch points that […]
E-commerce conglomerate have been at the forefront of leveraging the power of conversational AI. In the current COVID-19 scenario, digital shopping has emerged as the safest and most convenient way for businesses to interact with their customers which has significantly boosted the growth of the e-commerce industry. ODIO is helping an ecommerce arm of a […]
Closing the toughest sales deals is a potential nightmare for many sales agents because of its random and complex nature. It becomes vital to understand the complexity and particulars of the product to alleviate the pain points of their client. This incurs a rigorous manual training process that further involves the usage of multiple use […]