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What is Team Intelligence?

Team Intelligence is the visibility into how your agents and manager are performing everyday and in every conversation. ODIO coaching and measurement tools allow managers to identify the most successful engagement tactics and hone team processes. ramp faster, respond to objections more effectively, and convert more prospects.

View

See all your customer interactions at glance and know how your agents and manager are performing everyday and in every conversation.

Artificial Intelligence

ODIO AI identifies your team's winning behaviour and enable you to replicate it across the board. Understand what your best agents do and how they do.

Coach

Understand your agents behaviour and skills through facts instead of opinions. Tweak and personalized the coaching programs to transform your agents into super sellers.

Actionable Insights to Build Your A-Team

Leave no insight behind

Build a training library of your team’s best techniques and responses, allowing you to create better customer scripts and optimize your customer experience. No need to hound agents to update your CRM; notes are submitted automatically.

ODIO helps you to monitor:

  • Agent's rate of speech and pitch score
  • Agent's empathy level
  • Agent's compliance with playbook
  • Agent's choice of words
Compliance & Sentiment

Clear forecasts

Better analysis of the patterns and anomalies in sales means better business. Our predictive insights help reduce churn, boost close rates, and enable you to accurately forecast your business.

ODIO helps you to monitor:

  • Overall interaction score
  • Winning probability
  • RAG bifurcation
Clear Forcasts

Create rockstar team

With realtime insights and recommendations, plan and execute your coaching programs to transition average performers into big league.

ODIO helps you to compare and monitor:

  • Go getter scores with under performing teams
  • Average performance reasons
  • Recommendations for under performers
Create Rockstar Team

Schedule a personalized demo now!

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