Odio VoiceBot — Terms & Conditions
AI-powered voice automation platform for inbound & outbound calling
- 1. Acceptance of Terms
- 2. Service Description
- 3. User Eligibility
- 4. Account Responsibilities
- 5. Compliance & Call Consent
- 6. Acceptable Use Policy
- 7. Data Security & Privacy
- 8. Intellectual Property
- 9. Pricing & Billing
- 10. Service Availability
- 11. Limitation of Liability
- 12. Indemnification
- 13. Suspension & Termination
- 14. Confidentiality
- 15. Force Majeure
- 16. Governing Law
- 17. Changes to Terms
- 18. Contact Information
Acceptance of Terms
By accessing, subscribing to, or using Odio VoiceBot services, you agree to these Terms & Conditions.
Service Description
AI-powered voice automation services including inbound/outbound calling, customer support, appointment scheduling, surveys, analytics, and custom AI voice agents.
User Eligibility
Users must be 18 years or older and authorized to act on behalf of their organization.
Account Responsibilities
Users are responsible for account security, accuracy of information, and ensuring only authorized personnel have access.
Compliance & Call Consent
Customers must comply with all applicable telecom, privacy, and marketing regulations, and must obtain all required consents before initiating calls.
Acceptable Use Policy
Services may not be used for unlawful, fraudulent, abusive, or harmful activities of any kind.
Data Security & Privacy
Odio implements reasonable security measures to protect your data. Users acknowledge that no system is completely secure and accept associated risks.
Intellectual Property
All platform technology, software, branding, and materials remain the exclusive property of Odio.
Pricing & Billing
Fees are billed in accordance with the selected subscription plan and applicable usage charges as outlined at the time of subscription.
Service Availability
Continuous service availability is not guaranteed. Interruptions may occur due to scheduled maintenance or external factors beyond Odio’s control.
Limitation of Liability
Odio’s total liability is limited to the amount paid by the customer during the preceding 12 months. Odio is not liable for indirect, incidental, or consequential damages.
Indemnification
Users agree to indemnify and hold Odio harmless from any claims, losses, or damages arising from misuse of the platform or violation of these Terms.
Suspension & Termination
Odio reserves the right to suspend or terminate accounts for violations of these Terms or non-payment of applicable fees.
Confidentiality
Both parties agree to maintain strict confidentiality of all proprietary and sensitive information shared during the course of the service relationship.
Force Majeure
Odio is not liable for failures or delays in service caused by events beyond its reasonable control, including natural disasters, government actions, or infrastructure failures.
Governing Law & Jurisdiction
These Terms are governed by the laws of India. Disputes shall be subject to the exclusive jurisdiction of the courts of Gurugram, Haryana.
Changes to Terms
Odio may modify these Terms at any time. Updated versions will be published on the official website. Continued use of the service constitutes acceptance of the revised Terms.
Contact Information
For queries or support related to VoiceBot services, please reach out through the following channels:
| Entity | VoiceIO Artificial Intelligence Pvt Ltd. |
| Support Email | support@odioiq.com |
| Sales Email | sales@odioiq.com |
| Website | www.odioiq.com |
Odio WhatsApp AI Bot — Terms & Conditions
WhatsApp Business API platform with automation, campaigns & live chat
- 1. Acceptance of Terms
- 2. Service Description
- 3. Eligibility
- 4. WhatsApp Compliance
- 5. User Responsibilities
- 6. Messaging Charges
- 7. Account Suspension & Termination
- 8. Data Privacy
- 9. Third-Party Services
- 10. Service Availability
- 11. Intellectual Property
- 12. Limitation of Liability
- 13. Indemnification
- 14. Modifications
- 15. Governing Law
- 16. Contact Information
Acceptance of Terms
By registering for, accessing, or using the Odio WhatsApp API Platform (“Platform”), you agree to be bound by these Terms & Conditions. If you do not agree, you must not use the Platform.
Service Description
Odio provides businesses with access to WhatsApp Business API services, including:
- WhatsApp Broadcasting & Campaign Management
- Multi-Agent Live Chat & Shared Team Inbox
- Audience Segmentation & Analytics
- Automation, Chatbot Services & API Integrations
- Click-to-WhatsApp Advertising Tools
Odio acts as a technology platform and may rely on Meta (WhatsApp) and other third-party service providers to deliver services.
Eligibility
To use the Platform, you must:
- Be at least 18 years of age
- Have authority to represent your business
- Provide accurate and complete registration information
- Comply with all applicable laws and regulations
WhatsApp Compliance
Users must strictly comply with:
- Meta WhatsApp Business Policies
- Meta Commerce Policies
- Applicable data privacy laws
- Anti-spam regulations
Odio reserves the right to suspend or terminate accounts that violate Meta policies or engage in prohibited activities.
User Responsibilities
You agree that you will not:
- Send unsolicited or spam messages
- Use purchased or scraped contact lists
- Send misleading, fraudulent, or illegal content
- Violate intellectual property rights
- Attempt unauthorized access to the Platform
Users are solely responsible for obtaining valid customer consent before sending any WhatsApp communications.
Messaging Charges
WhatsApp template messaging charges are determined by Meta and may change without prior notice. Customers agree to pay:
- Platform subscription fees
- Applicable WhatsApp conversation/template charges
- Applicable taxes and government levies
All payments are non-refundable except where required by law.
Account Suspension & Termination
Odio may suspend or terminate accounts for:
- Policy violations or fraudulent activity
- Non-payment of fees
- Excessive abuse of platform resources
- Requests from Meta or regulatory authorities
No refund shall be provided for accounts suspended or terminated due to violations.
Data Privacy
Odio processes customer data solely for the purpose of providing services. Users remain responsible for:
- Obtaining valid customer consent
- Maintaining lawful data collection practices
- Complying with applicable privacy laws
Odio may store and process data on secure infrastructure for operational purposes.
Third-Party Services
The Platform may integrate with various third-party tools including Meta WhatsApp Business Platform, Shopify, Zapier, CRM systems, and advertising platforms. Odio is not responsible for downtime, policy changes, or failures of third-party services.
Service Availability
While Odio aims for maximum uptime, uninterrupted service cannot be guaranteed. Temporary interruptions may occur due to maintenance, third-party outages, internet disruptions, or force majeure events.
Intellectual Property
All platform software, branding, trademarks, content, and technology remain the exclusive property of Odio. Without prior written permission, users may not copy, reverse engineer, modify, resell, or redistribute any part of the Platform.
Limitation of Liability
To the maximum extent permitted by law, Odio shall not be liable for loss of revenue, loss of business opportunities, indirect or consequential damages, or customer data loss caused by third-party providers. Total liability shall not exceed the subscription fees paid by the customer during the preceding three (3) months.
Indemnification
Users agree to indemnify and hold harmless Odio, its employees, partners, and affiliates against claims arising from violation of these Terms, breach of laws or regulations, unauthorized use of the Platform, or customer complaints resulting from user actions.
Modifications
Odio reserves the right to update these Terms at any time. Updated Terms shall become effective immediately upon publication on the website. Continued use of the Platform constitutes acceptance of the revised Terms.
Governing Law
These Terms are governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts of Gurugram, Haryana.
Contact Information
For queries or notices regarding the WhatsApp AI Bot platform, please use the following contact details:
| Entity | VoiceIO Artificial Intelligence Pvt Ltd. |
| Support Email | support@odioiq.com |
| Sales Email | sales@odioiq.com |
| Website | www.odioiq.com |
