Platform Scope & Coverage
See why leading businesses choose Odio over Observe.AI to transform
customer engagement with real-time automation, omnichannel intelligence, and
smarter insights.
Observe.AI
ODIO
Features/Benefits
Foundation
Omni-Channel
Real-Time Coaching
Agent Coaching
Automation
Proprietary Technology
CX Outcomes
Knowledge Retrieval
Observe.ai
Built on standard industry LLMs.
Built to power conversations on voice and chat only.
Only provides post-call summaries and basic agent assist.
Provides basic QA and coaching reports.
Needs an engineer to build and manage any bot or automation.
Doesn’t have a proprietary AI stack which leads to limited outcomes.
Provides reports and dashboards to show key CX metrics.
Allows for text queries for limited results.
ODIO
Built on a proprietary 40B Parameter Conversational LLM for high accuracy.
Built to power your conversations across channels like voice, chat, email & social.
Delivers real-time nudge, agent assist and helps agents tackle objections and upsell.
Delivers real-time agent coaching, nudges and helps them deliver exceptional experiences with ease.
Gives your team the ability to build automated bots for any use case without the help of engineering teams.
Has a proprietary AI stack for high accuracy & faster outcomes.
Helps you solve for CX outcomes with high accuracy and faster than ever before.
Allows for LLM-powered free-text queries to retrieve key information from conversations instantly.
Why ODIO is a better choice for your business ?
100% of customer conversations are audited and evaluated by ODIO for in-depth people, market, and customer analytics with
ODIO vs Observe.ai:
Features Comparison
Real-time Agent Assist
Real-time monitoring
Real-time Guidance
Knowledge AI
Auto-summary
Auto-coaching
OBSERVE.AI
ODIO
Speech and Sentiment
Speaker Separation
Silence Detection
Emotion Analysis
Sentiment Analysis
OBSERVE.AI
ODIO
Topic & Keyword Analytics
Topic Analysis
Win Loss Analysis
Trend Analysis
Conversation Reasons
Conversation Objections
Competition Analysis
Geography Analysis
OBSERVE.AI
ODIO
Speech and Sentiment
Role-based Dashboards
Operations Dashboard
OBSERVE.AI
ODIO
Agent Coaching
Automated Coaching
Auto-create and auto-assign coaching
Actionable Feedback
Agent gap detection
Curated dashboards
Centralized Documentation
Coaching History
Agent Assessment
eLearning (LMS)
OBSERVE.AI
ODIO
Manual QA
Automated work-queues (AWQ)
QA leaderboards
Sampling rule mechanism
Multiple template-based scoring
In-App Evaluation Forms
OBSERVE.AI
ODIO
Automated QA
100% call audit
Flexible QA Form Builder
Omni-channel QA
Case (CX) evaluation & reporting
Calibration Dashboard
AI-driven search
Compliance violation alerts
OBSERVE.AI
ODIO
Customer Intelligence
Intuitive Moment Builder
Conversation statistics
OBSERVE.AI
ODIO
Integrations
Custom Integration (Zero cost)
Entity detection and extraction
Web chat providers
CRMs
Call Recording
Telephony systems
Calendar
Scheduling softwares
Ticketing and Helpdesks
Video Conferencing platform
Team Messaging
Two-way integration with all CRMs
OBSERVE.AI
ODIO
Usability & Security
Mobile Apps
Single sign-on (SSO)
Integrated user management
White-labelling & branding
Redaction on sensitive personal data
