In what ways does ODIO improve client retention?

Reduce client attrition during live calls
Use Agent Assist to make sure agents receive real-time guidance.
Leverage real-time consumer insights to empower agents with better resolutions while using live audits to ensure compliance and promote customer-centric behavior. Provide instant prompts to help agents navigate complex inquiries and prevent knowledge overload with automated, on-the-job learning. Enhance their skills with easy access to a comprehensive information library for practical, real-world scenarios.
Keep track of all retention discussions.
Allow Auto QA to help you identify bottlenecks in discussions about customer retention.
Gain complete insight into agent performance by auditing every conversation across chats, emails, and calls. Identify the root causes of lost clients and low repeat business while leveraging generative AI for real-time feedback and recommendations. Uncover recurring strengths and areas for improvement to drive better results.


Leverage the potential of consumer insights
Use conversation behavior analysis to find the best practices that increase client loyalty and satisfaction.
Identify winning strategies that increase client satisfaction by 27% while tailoring discussions to emerging consumer trends. Build trust by adopting successful communication styles and detect potential risks that could impact customer relationships.
Replicate conversations that exemplify excellence.
To improve retention rates through knowledgeable and experienced agent talks, encourage call center coaching.
Monitor agent performance throughout the customer journey and equip them with the necessary tools to enhance repeat business and retention by addressing key skill and will challenges. Leverage successful retention interactions for peer-to-peer coaching and improve engagement with targeted, personalized customer information. Accelerate agent ramp-up time by 60% with focused and timely training.


Make every discussion matter
Real-time agent support during live calls can help you acquire and keep more clients.
Enable generative AI to help agents communicate effectively on every call. Use real-time script auditing to detect infractions and provide automatic guidance. Offer automated cues and recommendations to navigate challenges, ensuring smoother interactions. Enhance client engagement, reduce wait times, and deliver prompt resolutions during live calls.
Customer Retention & Renewal Toolkit
Strengthen customer relationships with smart engagement strategies that enhance loyalty and simplify renewals.