ODIO vs Observe.ai

The Complete Customer Experience Platform Advantage

While Observe.AI focuses only on speech analytics, Odio delivers an end-to-end omnichannel CX solution with automation, agent assist, and real-time intelligence — giving businesses everything they need in one unified platform.

 

Platform Scope & Coverage

See why leading businesses choose Odio over Observe.AI to transform
customer engagement with real-time automation, omnichannel intelligence, and
smarter insights.

Observe.AI

ODIO

Features/Benefits

Foundation

Omni-Channel

Real-Time Coaching

Agent Coaching

Automation

Proprietary Technology

CX Outcomes

Knowledge Retrieval

Observe.ai

Built on standard industry LLMs.

Built to power conversations on voice and chat only.

Only provides post-call summaries and basic agent assist.

Provides basic QA and coaching reports.

Needs an engineer to build and manage any bot or automation.

Doesn’t have a proprietary AI stack which leads to limited outcomes.

Provides reports and dashboards to show key CX metrics.

Allows for text queries for limited results.

ODIO

Built on a proprietary 40B Parameter Conversational LLM for high accuracy.

Built to power your conversations across channels like voice, chat, email & social.

Delivers real-time nudge, agent assist and helps agents tackle objections and upsell.

Delivers real-time agent coaching, nudges and helps them deliver exceptional experiences with ease.

Gives your team the ability to build automated bots for any use case without the help of engineering teams.

Has a proprietary AI stack for high accuracy & faster outcomes.

Helps you solve for CX outcomes with high accuracy and faster than ever before.

Allows for LLM-powered free-text queries to retrieve key information from conversations instantly.

Why ODIO is a better choice for your business ?

100% of customer conversations are audited and evaluated by ODIO for in-depth people, market, and customer analytics with

Proven Business Outcomes

ODIO helps businesses close more deals and better support customers by providing meaningful insights from all conversations.

Superior Technology

Built on a proprietary 40B Parameter Conversational LLM, which offers greater accuracy than the standard industry LLMs used by Observe.AI.

Better User Experience

ODIO is noted for being easier to set up and administer. Users have also reported a preference for doing business with ODIO.

Faster Time-to-Value

ODIO provides a free trial and POC with a significantly faster deployment time, allowing you to see results sooner.

ODIO vs Observe.ai:

Features Comparison

Real-time Agent Assist

Real-time monitoring

Real-time Guidance

Knowledge AI

Auto-summary

Auto-coaching

OBSERVE.AI
ODIO
Speech and Sentiment

Speaker Separation

Silence Detection

Emotion Analysis

Sentiment Analysis

OBSERVE.AI
ODIO
Topic & Keyword Analytics

Topic Analysis

Win Loss Analysis

Trend Analysis

Conversation Reasons

Conversation Objections

Competition Analysis

Geography Analysis

OBSERVE.AI
ODIO
Speech and Sentiment

Role-based Dashboards

Operations Dashboard

OBSERVE.AI
ODIO
Agent Coaching

Automated Coaching

Auto-create and auto-assign coaching

Actionable Feedback

Agent gap detection

Curated dashboards

Centralized Documentation

Coaching History

Agent Assessment

eLearning (LMS)

OBSERVE.AI
ODIO
Manual QA

Automated work-queues (AWQ)

QA leaderboards

Sampling rule mechanism

Multiple template-based scoring

In-App Evaluation Forms

OBSERVE.AI
ODIO
Automated QA

100% call audit

Flexible QA Form Builder

Omni-channel QA

Case (CX) evaluation & reporting

Calibration Dashboard

AI-driven search

Compliance violation alerts

OBSERVE.AI
ODIO
Customer Intelligence

Intuitive Moment Builder

Conversation statistics

OBSERVE.AI
ODIO
Integrations

Custom Integration (Zero cost)

Entity detection and extraction

Web chat providers

CRMs

Call Recording

Telephony systems

Calendar

Scheduling softwares

Ticketing and Helpdesks

Video Conferencing platform

Team Messaging

Two-way integration with all CRMs

OBSERVE.AI
ODIO
Usability & Security

Mobile Apps

Single sign-on (SSO)

Integrated user management

White-labelling & branding

Redaction on sensitive personal data

OBSERVE.AI
ODIO

Experience ODIO for FREE!