ODIO vs Convin
ODIO Conversational AI and Customer Intelligence outperforms Convin – boosting customer engagement by 27%
ODIO is a next-generation conversational AI platform that unifies chatbots, agent assist, QA automation, and analytics into one simple, scalable solution. While Convin provides useful conversation analytics, ODIO goes further — giving teams real-time intelligence, flexible deployment, and end-to-end automation at a lower cost and faster rollout speed.
Smarter AI. Faster insights. Happier customers – powered by ODIO.
Platform Scope & Coverage
ODIO customers appreciate its faster go-live process, intuitive design, and flexible architecture, while praising the hands-on support and ease of scaling.
Convin
ODIO
Features/Benefits
Foundation
Omni-Channel
Real-Time Coaching
Agent Coaching
Automation
Proprietary Technology
CX Outcomes
Knowledge Retrieval
Convin
Built on standard industry LLMs.
Built to power conversations on voice and chat only.
Only provides post-call summaries and basic agent assist.
Provides basic QA and coaching reports.
Needs an engineer to build and manage any bot or automation.
Doesn’t have a proprietary AI stack which leads to limited outcomes.
Provides reports and dashboards to show key CX metrics.
Allows for text queries for limited results.
ODIO
Built on a proprietary 40B Parameter Conversational LLM for high accuracy.
Built to power your conversations across channels like voice, chat, email & social.
Delivers real-time nudge, agent assist and helps agents tackle objections and upsell.
Delivers real-time agent coaching, nudges and helps them deliver exceptional experiences with ease.
Gives your team the ability to build automated bots for any use case without the help of engineering teams.
Has a proprietary AI stack for high accuracy & faster outcomes.
Helps you solve for CX outcomes with high accuracy and faster than ever before.
Allows for LLM-powered free-text queries to retrieve key information from conversations instantly.
Why ODIO is a better choice for your business ?
ODIO combines real-time conversation intelligence with AI-driven automation, empowering teams to move from insights to action instantly. It’s purpose-built for agility – meaning faster pilots, smoother onboarding, and better ROI than typical QA and analytics-focused tools like Convin.
ODIO vs Convin:
Features Comparison
Real-time Agent Assist
Real-time monitoring
Real-time Guidance
Knowledge Base Search & Assist
Auto-summary
Auto-coaching
Multilingual Support
Script Guidance
CONVIN
ODIO
Speech and Sentiment
Speaker Separation
Silence Detection
Emotion Analysis
Real-Time Sentiment Detection
CONVIN
ODIO
Topic & Keyword Analytics
Topic Analysis
Win Loss Analysis
Trend Analysis
Conversation Reasons
Conversation Objections
Competition Analysis
Geography Analysis
CONVIN
ODIO
Speech and Sentiment
Role-based Dashboards
Operations Dashboard
CONVIN
ODIO
Agent Coaching
Automated Coaching
Auto-create and auto-assign coaching
Actionable Feedback
Agent gap detection
Curated dashboards
Centralized Documentation
Coaching History
Agent Assessment
eLearning (LMS)
CONVIN
ODIO
Manual QA
Automated work-queues (AWQ)
QA leaderboards
QA Scorecards
Multiple template-based scoring
Configurable Evaluation Metrics
Sampling rule mechanism
CONVIN
ODIO
Automated QA
100% call audit
Flexible QA Form Builder
Omni-channel QA
Case (CX) evaluation & reporting
Generative AI Auto-Summary
Custom Alerts & Insights
Compliance violation alerts
CONVIN
ODIO
Customer Intelligence
Intuitive Moment Builder
Conversation statistics
CONVIN
ODIO
Integrations
Custom Integration (Zero cost)
Entity detection and extraction
Web chat providers
CRMs
Call Recording
Telephony systems
Calendar
Scheduling softwares
Ticketing and Helpdesks
Video Conferencing platform
Team Messaging
Two-way integration with all CRMs
CONVIN
ODIO
Usability & Security
Mobile Apps
Single sign-on (SSO)
Integrated user management
White-labelling & branding
Redaction on sensitive personal data
