The AI-driven platform for contact center excellence
Enterprise-Grade AI Platform for Precision Contact Center Intelligence
Not your typical conversational intelligence.
Accuracy-focused transcription
Minimize the possibility of overlooking important client data. With 87% accuracy, our in-house ASR model records your spoken business-critical references.
Flexible, cutting-edge AI
Obtain AI that has been proven and can be tailored to your needs. Our LLM keeps your data safe and secure while outperforming top GenAI solutions in call centers by more than 30%.
Performance at an enterprise level
Grow your company without sacrificing results. Our technology is built to accommodate tens of thousands of agents and billions of transactions while maintaining quality and efficiency.
Actionable Insights in Minutes
Quickly extract business-critical insights from all conversations by filtering for your specific keywords, phrases, and criteria. For ad-hoc or more complex inquiries, leverage our GenAI to find the answers. With intelligent, human-centric feedback loops, GenAI continually improves its outputs, enabling you to achieve full QA automation and act on the insights that matter most to your business.
Read Between the Lines
Make smarter, data-driven decisions by uncovering hidden context. Utilize our ASR and integrated machine learning capabilities to capture the sentiment behind every spoken conversation. Let AI automatically highlight semantically related details to the data you’re already tracking, helping you refine processes, improve agent coaching, and enhance your analytical decision-making.