CONVERSATIONAL INTELLIGNCE

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AGENT COACHING

75%

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120K

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AI BOTS

One Platform With Endless Possibilities

WHY ODIO?

Smarter Insights for Better Interactions

Odio’s Conversational Intelligence leverages cutting-edge AI to analyze customer interactions, providing deep insights into call quality, emotions, and agent performance. With real-time analysis and actionable feedback, businesses can enhance service quality, improve customer satisfaction, and optimize agent efficiency.

Key Features

  • Emotion Detection – Identify customer sentiment in real-time to personalize interactions.
  • Call Quality Analysis – Evaluate conversations for clarity, responsiveness, and resolution effectiveness.
  • Agent Performance Insights – Monitor and enhance agent communication skills with AI-driven feedback.
  • Real-Time Monitoring – Gain instant visibility into ongoing conversations to ensure service excellence.
  • Actionable Reports – Access in-depth analytics on customer handling and conversation trends.

Enhance Customer Engagement with AI-Powered Bots

Odio’s AI Bots revolutionize customer interactions by providing seamless, 24/7 automation for businesses of all sizes. Built with advanced NLP and intent detection, our AI-driven voice and chat bots ensure accurate, personalized, and efficient communication.

Key Features

  • 24/7 Conversational AI – Engage with customers anytime, anywhere, without human intervention.
  • Voice & Chat Bots – Deliver natural, human-like conversations with NLP-based responses.
  • Intent-Based Personalization – Understand customer queries and provide context-aware support.
  • Scalable & Efficient – Handle large customer volumes effortlessly, improving response times and efficiency.

Unmatched Accuracy in Customer Interactions

Odio’s Automated QA ensures that every customer interaction meets the highest standards of accuracy, compliance, and service quality. With AI-powered real-time analysis, businesses can monitor agent performance, improve customer satisfaction, and maintain regulatory compliance effortlessly.

Key Features

  • AI-Powered Interaction Analysis – Automatically assess conversations for accuracy, compliance, and efficiency.
  • Real-Time Feedback – Provide instant guidance to agents for continuous improvement.
  • Comprehensive Reporting – Gain deep insights into agent performance and customer sentiment.
  • Regulatory Compliance – Ensure adherence to industry regulations with AI-driven monitoring.
 

Optimize Agent Performance with Targeted Coaching

Odio’s Agent Coaching provides complete visibility into every customer interaction, helping businesses identify key moments, track agent performance, and deliver precise coaching. With AI-driven analytics and real-time feedback, organizations can improve customer interactions, enhance agent skills, and drive business growth.

Key Features

  • Smart Interaction Review – Gain a clear view of every interaction and pick the most relevant ones for evaluation.
  • Automated QA Monitoring – Identify crucial moments in conversations that need attention.
  • Faster Evaluations – Analyze more customer interactions in less time with AI-driven insights.
  • Targeted Coaching – Provide agents with personalized feedback and coaching based on performance trends.
  • 100% Team Visibility – Get real-time insights into agent performance across all channels.
 

What Makes ODIO AI the Choice of Enterprise Call Center Companies?

Omnichannel and Multilingual

Effortless and unified interactions across chat, voice, SMS, and email, supporting 130+ languages and dialects.

Performance and Reliability

With 99%+ accuracy, minimal hallucinations, and zero lag, our solutions are designed for 99.999% uptime, ensuring uninterrupted performance.

 

Sentiment Analysis

Odio Gen AI agents analyze sentiment and tone in real time, adapting responses to match your customer’s emotions.

Data-Driven Personalization

Every interaction is tailored to the customer’s financial history, purchase patterns, and behavioral insights, ensuring contextual and meaningful conversations.

 

Compliant, Safe, Fast & Scalable Deployment

Designed for compliance, security, and privacy, Odio’s Gen AI solutions deploy seamlessly on-prem or in the cloud within days.

AI Observability and Analysis

Accuracy and reliability are consistently monitored and evaluated using supporting LLMs, machine learning algorithms, and logical frameworks to ensure continuous assessment.

 

How does ODIO work?

Capture

Our best-in-class automatic speech recognition (ASR), proprietary AI, and natural language processing (NLP) frameworks reveal hidden trends, recommend actions, and predict call outcomes in realtime.

Analyze

Our seamless integrator connects with your existing dialer and telephony system to capture the customer interactions. Integrator has capabilities to take textual feed of your customer chat and emails as well.

Insights

Generate insights that strengthen customer engagement, increase sales, reduce churn, and help you build better products. In nutshell, our insights help you take smarter business decisions.

Master the art of risk management and “failproof” compliance with expert precision.

Enhance Engagement with ODIO Insights to get the Voice of Customer.

Gain actionable insights from 100% of conversations with scalable voice of customer analysis. Identify areas needing attention and refine agent training and product offerings to meet customer expectations precisely.

No more silos—just seamless connectivity for maximum efficiency and insights.

Odio’s Conversational Intelligence platform gets connected to all the systems already in use by you.

Identify new opportunities based on customer conversations.