Monitor and analyze 100% of conversations effortlessly at scale.

• Utilize speech-to-text technology for enhanced insights into customer interactions.
• Conduct omnichannel quality assurance across calls, chats, and emails.
• Ensure precise and unbiased auditing with automated sampling.
• Evaluate calls using a customized scorecard.
• Assess agent interactions, detect patterns, and highlight improvement areas.
• Provide agents with actionable feedback powered by Generative AI.

Enhance customer interactions with real-time quality monitoring.

• Enable live conversation tracking and instant guidance for agents.
• Equip agents with actionable prompts to handle complex queries and objections effectively.
• Maintain brand consistency with visually guided call scripts.
• Utilize a Generative AI-powered Knowledge Base to drive first-call resolutions.
• Provide real-time coaching by reinforcing positive behaviors and addressing areas for improvement.

AI-Powered Personalized Coaching for Every Agent

• Analyze team and individual performance to pinpoint coaching needs.
• Identify top and bottom performers and automate coaching assignments.
• Leverage peer-to-peer coaching for continuous skill development.
• Transform top-performing conversations into valuable coaching opportunities.
• Measure coaching effectiveness with regular assessments and progress tracking.

Minimize the Risk of Misselling and Customer Escalations

• Enable supervisors with complete visibility into live agent conversations.
• Monitor real-time violation alerts and customer sentiment on calls.
• Offer instant supervisor intervention with live barge-in support.
• Enhance remote team management, reduce average handle time (AHT), and ensure brand consistency.

Intelligent and Scalable Automation

• 24/7 Conversational AI – Engage with customers anytime, anywhere, without human intervention.
• Voice & Chat Bots – Deliver natural, human-like conversations with NLP-based responses.
• Intent-Based Personalization – Understand customer queries and provide context-aware support.
• Scalable & Efficient – Handle large customer volumes effortlessly, improving response times and efficiency.

What Sets ODIO’s Intelligent Meeting Apart?

• Real-Time Insights- AI-driven analytics highlight key points, decisions, and tasks during the meeting.
• Actionable Summaries- Get concise AI-generated summaries with key takeaways and action items.
• Enhanced Collaboration- Easily share summaries, decisions, and tasks across platforms for smoother teamwork.
• Customizable Analytics- Focus insights on what matters most, like goals, priorities, or performance metrics.