Skip to content
Avada Classic
  • Why Odio
  • Products
    • PRODUCT OVERVIEW
    • AUTOMATED QA
    • CONVERSATIONAL INTELLIGENCE
      • Live Assist
      • Post Call
    • COACHING & AI KNOWLEDGE BASE
      • Coaching
      • Knowledge Base
    • AI BOT
      • VOICE
      • CHAT
    • INTELLIGENT MEETING
    • INTEGRATIONS
    • FAQ’s
  • Solutions
    • Use Cases
      • Sales
      • Compliance
      • Collection
      • Support
      • Retention
    • Utilizations
      • For Sales Leaders
      • For Customer success Leaders
      • For Frontline Managers
      • For Sales Agents
    • Fields
      • For Real Estate
      • For Edtech
      • For Insurtech
      • For Fintech
      • For Healthcare Support
      • For BPO
      • For Hospitality and Travel
  • Careers
  • Resources
    • Blogs
  • Company
    • About Us
    • Privacy Policy
    • Help Center
    • Contact

Enhance Every Customer Engagement with AI-Powered Conversational Solutions.

Automate routine customer calls, provide real-time agent assistance, and ensure 100% interaction quality, all with Odio’s conversational intelligence platform.

 

Frequently Asked Questions?

 

What is ODIO?

ODIO is the #1 speech intelligence platform for customer support and sales team. It helps users close more deals and better support customers by spot lighting team’s conversations. It captures, transcribes, and analyzes all calls so users can drive sales effectiveness and enhance the customer support experience.

How does ODIO work?

ODIO captures all customer interactions across calls, chats and emails. It analyzes what is being said in these interactions and generates meaningful insights to win more deals and better support the customers.

What problems does ODIO solve?

ODIO’s AI-powered Conversational Intelligence platform solves many problems like the slow onboarding process of new support and sales staff, Poor sales and support conversations happening across the team, Inefficient call coaching, Inconsistency of workload across the board, Guesswork happening in the team on training needs, support and sales strategies and/or Lack of information to make reality based decisions.

What kind of organizations are perfect customers to ODIO?

Professional organizations into sales and support through calls who need to capture the conversation data and get visibility of performance.

What has to be done to start using ODIO?

ODIO has to be integrated with your dialer or telephony system to capture the conversation data. Beside this integration, ODIO is a SAAS application deployed on cloud. Though, ODIO also supports on premise deployment.

Won’t my agents worry about ODIO implementation?

We’ve noticed that individual agents are the most enthusiastic users of ODIO, as it provides an equal ground to them to get better than their last call. Platform unleashes the endless possibilities to learn from each other and improve the game.

How accurate are the results?

ODIO has a highly optimized and efficient speech-to-text model, which allows it to achieve accuracy of 85% – 90%. ODIO machine learning models identify the contextual topics talked about in conversation, independent of specific keywords.

Do my agents need to inform customers about ODIO analysis?

As a practice we recommend that customers have to be informed about call recordings but not necessarily about ODIO analyzing these recordings.

How secure are my recordings with ODIO?

ODIO offers the highest level of security to all its customers. Recordings and processed data are stored in Amazon data centers and are encrypted at rest and in transit.

How complex is the ODIO setup?

ODIO has to do one simple integration to receive the conversation data, create an account with access controls and you are good to go.

 

Master the art of risk management and “failproof” compliance with expert precision.

  • How can factories improve product quality?

    Factories can improve product quality by implementing quality control measures, using advanced technology, providing training to employees, and listening to customer feedback.

    Continue reading
  • What is Total Quality Management (TQM)?

    TQM is a management approach focused on continuous improvement, customer satisfaction, and employee involvement in quality control processes.

    Continue reading
  • How can factories reduce energy consumption?

    Factories can reduce energy consumption through measures such as upgrading equipment, optimizing processes, implementing energy-efficient technologies, and using renewable energy sources.

    Continue reading
  • What are the key components of a supply chain?

    Key components include sourcing, production, inventory management, distribution, and customer service.

    Continue reading
  • What is the role of IoT in factories?

    IoT connects devices and equipment in factories to collect and exchange data, enabling real-time monitoring, remote control, and predictive maintenance.

    Continue reading
  • What is predictive maintenance?

    Predictive maintenance uses data analysis and machine learning to predict when equipment failure is likely to occur, allowing for maintenance to be performed before issues arise.

    Continue reading
  • How does robotics benefit manufacturing?

    Robotics improves manufacturing by increasing efficiency, precision, and safety, while also reducing labor costs and repetitive tasks.

    Continue reading
  • How can Industry 4.0 improve factory operations?

    Industry 4.0 can improve operations by enabling real-time monitoring, predictive maintenance, process optimization, and enhanced decision-making.

    Continue reading
  • What is Industry 4.0?

    Industry 4.0 refers to the integration of digital technologies such as IoT, AI, and data analytics into manufacturing processes to create smart factories.

    Continue reading
  • What are the benefits of Industry principles?

    Benefits include reduced costs, improved quality, shorter lead times, increased flexibility, and better customer satisfaction.

    Continue reading
12Next
INDIA

Suite No. 208, Vipul Business Park, Sohna Road, Gurgaon, HR, 122018, India.

Phone us

(+91) 0124-467-0064

Email us

support@odioiq.com

ODIO is an AI-driven contact center software that captures, analyzes, and provides insights from customer interactions across multiple channels.

Product
  • Product Overview
  • Conversational Intelligence
  • Coaching & AI Knowledge Base
  • AI Bot
  • Intelligent Meeting
  • Automated QA
Industry
  • Real Estate
  • EdTech
  • InsurTech
  • FinTech
  • Healthcare
  • BPO
  • Hospitality & Travel
Company
  • About Us
  • Careers
  • Blogs
  • Pricing
  • Privacy Policy
  • Integrations
  • FAQs
Utilizations
  • For Sales Leaders
  • For Customer Success
  • Leaders
  • For Frontline Managers
  • For Sales Agents
Use Cases
  • Sales
  • Compliance
  • Collections
  • Support
  • Retention

Copyright © 2025 ODIO | Powered by ODIO

Page load link
Go to Top