What is Conversational Intelligence?

The ODIO conversation intelligence platform is expertly designed for contact centers, unlocking valuable insights that enhance CX, optimize operations, increase revenue, and maintain compliance. Our proprietary AI technology is proven to provide outstanding performance and intelligence quality, even in the most complex enterprise contact centers worldwide.

Actionable Insights in Minutes

Quickly extract business-critical insights from all conversations by filtering for your specific keywords, phrases, and criteria. For ad-hoc or more complex inquiries, leverage our GenAI to find the answers. With intelligent, human-centric feedback loops, GenAI continually improves its outputs, enabling you to achieve full QA automation and act on the insights that matter most to your business.

Read Between the Lines

Make smarter, data-driven decisions by uncovering hidden context. Utilize our ASR and integrated machine learning capabilities to capture the sentiment behind every spoken conversation. Let AI automatically highlight semantically related details to the data you’re already tracking, helping you refine processes, improve agent coaching, and enhance your analytical decision-making.

Omni channel Analytics

  • Analyze interactions through voice, chat, and email.
  • Classify conversations based on different levels of priority/urgency.
  • Utilize comprehensive analysis combining speech and metadata.
  • Identify emerging trends, competitors, and customer issues.

Analyse agent performance and agent behaviour

  • Evaluate agent performance throughout different stages of the call.
  • Assess agent empathy and courtesy during interactions.
  • Measure call quality, including escalations, prolonged silence, hold times, and more

Automate Quality and Compliance Management

  • Ensure agent compliance with scripts, legal requirements, and regulations.
  • Implement predictive agent scoring.
  • Detect negative customer experiences, sentiment, frustration, dissatisfaction, and inappropriate language.
  • Evaluate the overall customer experience

Advanced Customised Reporting

  • Leverage built-in reports to analyze both structured and unstructured data.
  • Design custom dashboards for in-depth analytics.

Take control and make use of your proprietary data

Explore the wealth of your proprietary first-party data to uncover valuable insights.

Coach Agent Performance and hire better agents

  • Spot top and bottom performers along with their behaviors to create highly effective training content.
  • Analyze past interactions to pinpoint coaching opportunities and areas for boosting agent performance.
  • Utilize agent performance data to refine future hiring criteria.

Not your typical conversational intelligence.

Accuracy-focused transcription

Minimize the chances of overlooking crucial customer information. Our proprietary ASR model records your key business references with 87% accuracy.

Customizable, cutting-edge AI

Access proven AI solutions tailored to your needs. In contact centers, our LLM outperforms top GenAI platforms by more than 30%, all while ensuring your data remains secure and protected.

Enterprise-level performance

Access proven AI solutions tailored to your needs. In contact centers, our LLM outperforms top GenAI platforms by more than 30%, all while ensuring your data remains secure and protected.

100% Conversation Analytics

Analyze every conversation, make informed business decisions

Master the art of risk management and “failproof” compliance with expert precision.

Enhance Engagement with ODIO Insights to get the Voice of Customer.

Gain actionable insights from 100% of conversations with scalable voice of customer analysis. Identify areas needing attention and refine agent training and product offerings to meet customer expectations precisely.

No more silos—just seamless connectivity for maximum efficiency and insights.

Odio’s Conversational Intelligence platform gets connected to all the systems already in use by you.

Let us help you, help your customers.